Complaints
A complaint about your order
Did something go wrong with your order? This is how you report a complaint, and how to ask for mediation if we cannot solve it together.
1
Report your complaint to us first
Something may not always go as planned. Please report your complaint to us first by emailing support@holysim.nl. Put your order number in your email and describe what went wrong, so we can help you faster.
We reply in English, Dutch or German.
2
Mediation through WebwinkelKeur
If your complaint to us does not lead to a solution, you can submit your dispute for mediation through WebwinkelKeur. You do this at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil